Last updated: January 8, 2025

At Pawmatix, we are committed to delivering your order quickly, securely, and reliably.

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Processing Time

All orders are processed within 24 hours (Monday–Friday, excluding holidays).

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Estimated Delivery Time

• Bulgaria & EU: 2–5 business days

• Remote areas & international deliveries: 7–14 business days, depending on your location and customs processing times

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Shipping Options

We offer:

• Standard Shipping – included for most orders

• Express Shipping – optional at checkout for faster delivery (where available)

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Order Tracking

Once your order is dispatched, you’ll receive a tracking number via email to follow your shipment in real time.

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Delivery Guarantee

If you experience any issue with your shipment (delay, damage, or loss), please contact us immediately:

Email: support@pawmatix.com

Our team is here to resolve the issue and ensure you get what you ordered, worry-free.